Question 1

How does Sulux Centre ensure the authenticity of its timepieces?

Accepted Answer

Every watch in our collection undergoes a rigorous multi-point inspection by our master watchmakers. We verify the movement, serial numbers, and components against manufacturer records. Each purchase is accompanied by original papers (where available) and our exclusive Sulux Certificate of Authenticity.

Question 2

What warranty is provided with a purchase?

Accepted Answer

In addition to any remaining manufacturer warranty, Sulux Centre provides a comprehensive 24-month mechanical warranty. This covers the internal movement of the watch, ensuring your investment is protected by our in-house experts.

Question 3

Can I verify the serial number before purchasing?

Accepted Answer

Yes. For security and transparency, we can provide blurred serial number photos upon request, or verify them in person at our Kathmandu showroom during a private viewing appointment.

Question 4

Do you offer worldwide insured shipping?

Accepted Answer

We ship globally via FedEx and DHL Express. Every shipment is fully insured for the total purchase value. A signature is required upon delivery to ensure your timepiece reaches you safely.

Question 5

What payment methods do you accept?

Accepted Answer

We accept secure Bank Wire Transfers, major Credit Cards (Visa, Mastercard, Amex), and verified Cryptocurrency. For local clients in Nepal, we also accept bank-certified checks at our physical location.

Question 6

Is there a return policy?

Accepted Answer

We offer a 7-day inspection period for online orders. If the watch does not meet your expectations, it can be returned in its original, unworn condition for a full refund minus shipping costs.

Question 7

How often should my mechanical watch be serviced?

Accepted Answer

To maintain precision and water resistance, we recommend a full movement service every 5 to 7 years. Luxury watches are intricate machines that require fresh lubrication and seal replacements to last generations.

Question 8

How should I store my watch when not in use?

Accepted Answer

We recommend storing your timepiece in a dry, room-temperature environment — preferably in a dedicated watch box or a watch winder for automatic movements. Avoid placing it near strong magnetic fields.

Question 9

Do you offer a trade-in programme?

Accepted Answer

Yes. Bring your current timepiece to our boutique for a complimentary valuation. We offer competitive trade-in values toward the purchase of any watch in our collection.

Question 10

Can you service watches purchased elsewhere?

Accepted Answer

Absolutely. Our master watchmakers service most Swiss and Japanese luxury brands, regardless of where the watch was purchased. Contact us to book a service appointment.

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